# API Key renew not working

**URL:** <https://pdfjs.community/t/api-key-renew-not-working/321>\
**Category:** Technical Support\
**Created:** [October 7, 2020, 10:28am UTC](https://pdfjs.community/t/api-key-renew-not-working/321 "2020-10-07T10:28:49Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Logan](https://yyz1.discourse-cdn.com/flex031/user_avatar/pdfjs.community/logan/32/13_2.png) [@Logan](https://pdfjs.community/u/Logan)\
**Post date:** [October 7, 2020, 2:21pm UTC](https://pdfjs.community/t/api-key-renew-not-working/321/2 "2020-10-07T14:21:10Z")

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Hi,

It looks like your card was declined multiple times for the REST API. I’m not sure if this was on your end or our end (we have been having some issues with our payment provider and are switching over soon).

I will reset your keys so that they are functional for another month. Please make sure to sort out your payment information.

Thanks!  
Logan

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_[View the full topic](https://pdfjs.community/t/api-key-renew-not-working/321)._