# Cannot view existing information in a pdf form
**URL:** https://pdfjs.community/t/cannot-view-existing-information-in-a-pdf-form/1163
**Category:** Technical Support
**Created:** [November 8, 2021, 2:05pm UTC](https://pdfjs.community/t/cannot-view-existing-information-in-a-pdf-form/1163 "2021-11-08T14:05:45Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@user24](https://pdfjs.community/u/user24)
#### Post date: [November 8, 2021, 2:05pm UTC](https://pdfjs.community/t/cannot-view-existing-information-in-a-pdf-form/1163/1 "2021-11-08T14:05:45Z")
**Which product are you using?**
**PDF.js Express Version**
**Detailed description of issue**
We have a pdf document that the people fill out using adobe pdf. When I’m trying to view the document, I only see the document blank, but if I download the document I can see the info in it.
**Expected behaviour**
Be able to see the info in it
**Does your issue happen with every document, or just one?**
Any document that we fill out on adobe pdf
**Link to document**
{Provide a link to the document in question if possible}
**Code snippet**
{Provide a relevant code snippet}
---
### Author:  [@system](https://pdfjs.community/u/system)
#### Post date: [November 8, 2021, 2:05pm UTC](https://pdfjs.community/t/cannot-view-existing-information-in-a-pdf-form/1163/3 "2021-11-08T14:05:50Z")
**Hello, I’m Ron, an automated tech support bot 🤖**
While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:
Guides:
- [Open a document from Blob](https://pdfjs.express/documentation/basic-operations/open-document/blob)
- [Support forms with PDF.js Express](https://pdfjs.express/documentation/forms/overview)
- [Add signature fields to PDFs](https://pdfjs.express/documentation/signature/signature-field.8)
APIs:
- [Core.Tools.SignatureCreateTool - addSignature()](https://pdfjs.express/api/Core.Tools.SignatureCreateTool.html#addSignature__anchor)
- [Core.Tools.CropCreateTool - cropApplied](https://pdfjs.express/api/Core.Tools.CropCreateTool.html#event:cropApplied__anchor)
- [Core.Annotations.TextWidgetAnnotation - isVisible()](https://pdfjs.express/api/Core.Annotations.TextWidgetAnnotation.html#isVisible__anchor)
Forums:
- [Cannot view existing annotation on pdf](https://pdfjs.community/t/cannot-view-existing-annotation-on-pdf/1159/4)
- [Cannot view existing annotation on pdf in PDF.js Express Viewer](https://pdfjs.community/t/cannot-view-existing-annotation-on-pdf-in-pdf-js-express-viewer/1160/1)
- [Merge API doesn’t save PDF checkboxes](https://pdfjs.community/t/merge-api-doesnt-save-pdf-checkboxes/843/1)
---
### Author:  [@Logan](https://pdfjs.community/u/Logan)
#### Post date: [November 9, 2021, 5:28pm UTC](https://pdfjs.community/t/cannot-view-existing-information-in-a-pdf-form/1163/4 "2021-11-09T17:28:32Z")
Hey!
PDF.js Express cannot parse annotation/form data without the use of our REST API.
To see existing annotation/form data you need to use the [PDF.js Express REST API](https://pdfjs.express/documentation/utils) to [extract and import](https://pdfjs.express/documentation/utils/extract) annotation data.
Please see the links I sent above for more info.
Thanks,
Logan