# License Key Expired - Schoolio

**URL:** <https://pdfjs.community/t/license-key-expired-schoolio/2831>\
**Category:** Technical Support\
**Created:** [September 8, 2023, 5:19pm UTC](https://pdfjs.community/t/license-key-expired-schoolio/2831 "2023-09-08T17:19:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![schoolio](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@schoolio](https://pdfjs.community/u/schoolio)\
**Post date:** [September 8, 2023, 5:19pm UTC](https://pdfjs.community/t/license-key-expired-schoolio/2831/1 "2023-09-08T17:19:37Z")

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**Which product are you using?**

**PDF.js Express Version**  
Pdf js express plus

**Detailed description of issue**  
On saving the annotated pdf, it throws the error “{“error”:{“code”:25,“message”:“Your account is expired.”}}”.  
It has been working till yesterday.  
Need to be resolved ASAP please, since its on production and people have started noticing.

Found another ticket here: [License key expired](https://pdfjs.community/t/license-key-expired/2589)  
seems like you need to reactivate the key from your end.  
**Expected behaviour**  
{Provide a screenshot or description of the expected behaviour}

**Does your issue happen with every document, or just one?**  
{Answer here}

**Link to document**  
{Provide a link to the document in question if possible}

**Code snippet**  
{Provide a relevant code snippet}

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<div class="post-metadata">

**Author:** ![schoolio](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@schoolio](https://pdfjs.community/u/schoolio)\
**Post date:** [September 8, 2023, 6:18pm UTC](https://pdfjs.community/t/license-key-expired-schoolio/2831/3 "2023-09-08T18:18:16Z")

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An update from our end: we reactivated the subscription with a different card. It no more says ‘key is expired’ in the pdfjs-express dashboard.  
But still getting the same error message when saving the pdf.

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<div class="post-metadata">

**Author:** ![schoolio](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@schoolio](https://pdfjs.community/u/schoolio)\
**Post date:** [September 8, 2023, 6:25pm UTC](https://pdfjs.community/t/license-key-expired-schoolio/2831/4 "2023-09-08T18:25:41Z")

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So the issue is fixed.  
Realized, we also need to reactivate the API key (like… re-enable) once we have reactivated the subscription.  
Thanks.