# Page becomes unresponsive while printing a document

**URL:** <https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245>\
**Category:** Technical Support\
**Created:** [May 1, 2024, 9:04am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245 "2024-05-01T09:04:17Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![retrotech](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@retrotech](https://pdfjs.community/u/retrotech)\
**Post date:** [May 1, 2024, 9:04am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/1 "2024-05-01T09:04:17Z")

</div>

**Which product are you using?**  
PDF.js Express Plus

**PDF.js Express Version**  
8.7.4

**Detailed description of issue**  
Unable to print a document from the default print option on the viewer

**Does your issue happen with every document, or just one?**  
Yes, find link below

**Link to document**  
[[Microsoft OneDrive](https://1drv.ms/b/s!AlOLpchUjty9hYITWMJNnRYuD_1YSQ?e=OASgRw)]([https://Download](https://Download) Link)

---

<div class="post-metadata">

**Author:** ![retrotech](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@retrotech](https://pdfjs.community/u/retrotech)\
**Post date:** [May 3, 2024, 6:58am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/2 "2024-05-03T06:58:08Z")

</div>

Any update on the above, this is a critical matter.

---

<div class="post-metadata">

**Author:** ![tgordon](https://avatars.discourse-cdn.com/v4/letter/t/aca169/32.png) [@tgordon](https://pdfjs.community/u/tgordon)\
**Post date:** [May 3, 2024, 10:01pm UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/3 "2024-05-03T22:01:20Z")

</div>

Hello retrotech,

Can you provide the file directly on the forum?

Best regards,  
Tyler

---

<div class="post-metadata">

**Author:** ![retrotech](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@retrotech](https://pdfjs.community/u/retrotech)\
**Post date:** [May 6, 2024, 6:28am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/4 "2024-05-06T06:28:50Z")

</div>

Hello,  
The document is 8.3MB, so cannot upload it here. I wish to upload the document as is without reducing the size so that the exact error can be replicated.

Also I tried zipping the file and uploading but zip files aren’t allowed.

---

<div class="post-metadata">

**Author:** ![retrotech](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@retrotech](https://pdfjs.community/u/retrotech)\
**Post date:** [May 13, 2024, 8:28am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/5 "2024-05-13T08:28:31Z")

</div>

Hello?  
Any news? Any update?

---

<div class="post-metadata">

**Author:** ![retrotech](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@retrotech](https://pdfjs.community/u/retrotech)\
**Post date:** [May 13, 2024, 8:30am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/6 "2024-05-13T08:30:18Z")

</div>

Also you can try using the below google drive link:

[https://drive.google.com/drive/folders/1WtBn4fQcXnXRyVI2jTfr0FFpiidRBTfQ?usp=sharing](https://drive.google.com/drive/folders/1WtBn4fQcXnXRyVI2jTfr0FFpiidRBTfQ?usp=sharing)

---

<div class="post-metadata">

**Author:** ![retrotech](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@retrotech](https://pdfjs.community/u/retrotech)\
**Post date:** [May 17, 2024, 11:29am UTC](https://pdfjs.community/t/page-becomes-unresponsive-while-printing-a-document/3245/7 "2024-05-17T11:29:52Z")

</div>

If you are not interested in looking into this issue, please let us know.