# PDFJS.Express watermark appearing for some production users

**URL:** <https://pdfjs.community/t/pdfjs-express-watermark-appearing-for-some-production-users/417>\
**Category:** Technical Support\
**Created:** [December 14, 2020, 6:32pm UTC](https://pdfjs.community/t/pdfjs-express-watermark-appearing-for-some-production-users/417 "2020-12-14T18:32:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![niladri](https://avatars.discourse-cdn.com/v4/letter/n/779978/32.png) [@niladri](https://pdfjs.community/u/niladri)\
**Post date:** [December 14, 2020, 6:32pm UTC](https://pdfjs.community/t/pdfjs-express-watermark-appearing-for-some-production-users/417/1 "2020-12-14T18:32:43Z")

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**PDF.js Express Version**  
6.3.4

**Detailed description of issue**  
We’ve been running [pdfjs.express](http://pdfjs.express) in production for a few months now and recently started seeing the watermark appear for at least one of our users (consistent report) but for most, operation is as expected. For this user, the watermark appears no matter what document is loaded and happens across sessions. They are using Chrome as their browser and are in the UK (connecting to our servers in the US) sometimes going through a VPN/Proxy and sometimes not.

Inspecting the auth call on this user’s box, it does return a 200 response. We haven’t asked the user to clear cache, etc. yet hoping to diagnose/fix the problem first in case it is happening/may happen for others.

Screenshot:

 ![image](https://canada1.discourse-cdn.com/flex031/uploads/pdfjscommunity/original/1X/e4060893ef2baae9115febca4fa97067142dced0.png)

**Does your issue happen with every document, or just one?**  
Every document

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<div class="post-metadata">

**Author:** ![Logan](https://yyz1.discourse-cdn.com/flex031/user_avatar/pdfjs.community/logan/32/13_2.png) [@Logan](https://pdfjs.community/u/Logan)\
**Post date:** [December 14, 2020, 6:57pm UTC](https://pdfjs.community/t/pdfjs-express-watermark-appearing-for-some-production-users/417/2 "2020-12-14T18:57:00Z")

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Hey there!

We had a few license key issues in version 6.X that were fixed in version 7.0.1.

Can you please try upgrading to version 7.2.0 and see if the issue still persists?

In the meantime I will check the server logs for anything suspicious.

Thanks!  
Logan

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<div class="post-metadata">

**Author:** ![niladri](https://avatars.discourse-cdn.com/v4/letter/n/779978/32.png) [@niladri](https://pdfjs.community/u/niladri)\
**Post date:** [December 14, 2020, 8:44pm UTC](https://pdfjs.community/t/pdfjs-express-watermark-appearing-for-some-production-users/417/3 "2020-12-14T20:44:27Z")

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Thanks very much Logan! Let us know if you find anything in the logs else we’ll try the upgrade route.

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<div class="post-metadata">

**Author:** ![Logan](https://yyz1.discourse-cdn.com/flex031/user_avatar/pdfjs.community/logan/32/13_2.png) [@Logan](https://pdfjs.community/u/Logan)\
**Post date:** [December 15, 2020, 3:28pm UTC](https://pdfjs.community/t/pdfjs-express-watermark-appearing-for-some-production-users/417/4 "2020-12-15T15:28:34Z")

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Hey there!

I don’t see anything unusual in the logs, and the server hasn’t been down at all.

Could you please try upgrading and let me know if that resolves the issue.

Thanks!