# Your account is has been cancelled

**URL:** <https://pdfjs.community/t/your-account-is-has-been-cancelled/1878>\
**Category:** Technical Support\
**Created:** [July 15, 2022, 10:10am UTC](https://pdfjs.community/t/your-account-is-has-been-cancelled/1878 "2022-07-15T10:10:27Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![appdev](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@appdev](https://pdfjs.community/u/appdev)\
**Post date:** [July 15, 2022, 10:10am UTC](https://pdfjs.community/t/your-account-is-has-been-cancelled/1878/1 "2022-07-15T10:10:27Z")

</div>

**Which product are you using?**  
PDF.js Express Plus and rest API

**PDF.js Express Version**  
UI version ‘8.4.1’  
Core version ‘8.4.0’

**Detailed description of issue**  
We could use pdfjs since April normally.  
But now, no document can be loaded. We get only an error in console about “Your account is has been cancelled”  
The last payment was 2022/07/09

**Expected behaviour**  
That PDFjs express can load the document. And save it later with annotations

**Does your issue happen with every document, or just one?**  
Always

**Link to document**

 ![image](https://canada1.discourse-cdn.com/flex031/uploads/pdfjscommunity/original/1X/041f84fb345e5e1ca957adafcf0a7d09b04a58d7.png)

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_[View the full topic](https://pdfjs.community/t/your-account-is-has-been-cancelled/1878)._