Not enough memory to open this page" error message

[lakshan]

Users sometimes get this " Not enough memory to open this page" error msg when they load pdf express with fill and sign as the default tool group.

So far noticed in chrome, edge, chromium

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Customize toolbar in viewer - Header items - ToolGroupButton
• Customize annotation tools - Extend built in tools
• Set up measurement tools

APIs:

• UI - showErrorMessage(message)
• UndefinedtoolModeUpdated
• Core.Tools.RectangularAreaMeasurementTool - getDefaultMeasurementCaptionOptions()

Forums:

• Get coordinates of X and Y of the signature image
• PDF not showing up and being replaced with Loading Modal
• PDFJS not working in bootstrap modal in firefox

[zserviss]

Hi Lakshan,

Could you please provide more information for this:

1. What version of Express is this happening?
2. Could you provide the PDF where this is happening?
3. Are there any errors or warning in the console log?

Best Regards,
Zach Serviss
Web Development Support Engineer
PDFTron Systems, Inc.