Authentication Issues

[user72]

Your authentication server does not send the response many times from today ( 1st Feb-2022 ), due to that my pdf getting stuck to render.

Thanks

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Real-time collaboration client
• Blazor project PDF.js Express Viewer integration issues - MIME type issues - ASP.NET Server
• Merge & extract annotation in PDF.js Express - Getting started

APIs:

• CoreControls.BlackBoxAnnotationManager - disableCollaboration()
• Core.Document - getDownloadLink( [options])
• Response() - # async deleteFile() → {Promise.}

Forums:

• Programmatically highlight area on pdf using coordinates or quads
• PDF.js Express Viewer not working via reverse proxies
• Multiple annotations inside one pdf is creating an incorrect xfdf object

[user73]

Hi, we have the same problem. Many responses from auth has empty response so PDF can’t render.

[user72]

I also facing the same issues today

[user65]

Same problem for us.
Since this morning

[nickmyersdt]

+1 experiencing this issue.

[Logan]

Hi everyone,

Something happened to our servers last night - I am investigating now.

[Logan]

Jan 31, 2022 Authentication Server Outage

Hi everyone! I just want to get in touch with everyone and apologize for the server outages we had last night. The issues should be resolved now. What happened We use software called PM2 to run our server as a daemon. PM2 does a ton of functionality behind the scenes, and one of those functionalities is logging. What we did not know however, was that PM2 keeps a massive log file that does not get cleared out unless you explicitly tell it too. Last night that log file hit a threshold that ess…