Which product are you using? PDF.js Express Version Detailed description of issue { Hey guys, In some moments when I load a pdf, the Viewer only shows a white screen. This is very rare but it happens. Just refresh and the document loads correctly. It is not always the same document that gi…

Hello, I’m Ron, an automated tech support bot :robot: While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages: Guides: Events for PDF.js Express - Document Load Error Handling Open a document, add annotations, download - …

Hi Logan, Thanks for your response. The problem is exactly this. I don’t have a document that consistently fails with white screen. It’s totally occasional. The document that failed now works if I refresh the page. I tried using “loaderror” to generate an event but it didn’t work. I intentional…

Hey there, Since the error is unpredictable and you’re not sure what is causing it, I can’t really recommend an event/error handler for you to listen to. The only thing I can think of is checking if documentloaded isn’t called, then do a refresh (doing a refresh on error obviously is not a good sol…

Blank Screen in some PDF Documents

Technical Support

Logan March 8, 2022, 4:58pm 4

Hey there,

I cannot reproduce your issue. There’s not much I can do here unless you can provide exact steps to reproduce, or a document that consistently reproduces the issue.

Thanks,
Logan

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Blank Screen in some PDF Documents

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