Keyboard not open in "scale of measurement"

[Steven]

we are using version 8.2.0 and I want to manage scale of measurement in my IOS device. when I click on input filed of scale it doesn’t open keyboard.

Please check the video evidence below.

PDF Annotation

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Measure tools with PDF.js Express - Get started
• Customize measurement tools - Set scale and precision with the UI
• API for PDF Measurement with PDF.js Express

APIs:

• Core.Document - enableColorSeparations(options)
• Core.Annotations.Annotation - new Annotation( [initializer])
• Core.Math.TransformationBuilder - scale(x, y)

Forums:

• Value’s not getting proper during co-ordinates calculation
• Licence key not working with version 8.2
• Pdfjs.express 8.2.1 error on a valid License Key

[Logan]

Hey!

How are you loading Express in a native app? Are you using a Web view?

Thanks,
Logan

[Steven]

Yes, I am using web view…

[Logan]

Hey there!

I’m not exactly sure what is going on here. When I load the app in a browser on a phone the inputs appear just fine - this may be a bug with the WebView or something.

If it just those specific inputs that dont work?

[Steven]

This is the URL
https://beta.contractorforeman.net/manage_pdf_annotation.php?file_src=https://contractor-f[…]/A_Sample_PDF.pdf&id=24805&company_id=204&user_id=19434

We are rending this URL in iOS’s Webview and also in native browser (safari/ chrome) but still its not working.

Yes, only “scale of measurement” is not working.

[Steven]

Hey there!
Any update on above issue?