Pdfjs.express 8.2.1 error on a valid License Key

Technical Support
1

Which product are you using?
PDF.js Express Viewer

PDF.js Express Version

UI version ‘8.2.0’
Core version ‘8.2.1’
Build ‘MS8yMC8yMDIyfGYyZTU5NTU0YQ==’
WebViewer Server false
Full API false

Detailed description of issue
PDFJS.express: A valid license key is required to use the view only build of PDF.js Express. Get your free license key at PDF.js Express (account required)

BUT, we own a valid License Key for the domain

the control down not respond and does not work

Expected behaviour
the control should work when using a valid KEY

Does your issue happen with every document, or just one?
all the time, since this first FEB 2022

3

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

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4

i am facing the same problem today 2022-02-01

5

Same here, we have changed nothing and are seeing watermarks currently all over our website… :frowning:

Hope this can be resolved quickly!

I am seeing these errors: GET https://auth.pdfjs.express/?key=<REDACTED> net::ERR_CONNECTION_REFUSED so I guess something broke over there!

6

Hi everyone,

Something happened to our server’s last night - I am investigating now and will report back. For now I have restarted our systems and everything should be back up.

Thanks,
Logan

7