Annotations appearing sideways

Hello, I have reports from users saying that annotations will appear sideways when they are added to the page, I have remoted into their computers to confirm this happens but I unfortunately cannot reproduce this issue and cannot get the documents from the clients as they contain sensitive information.

This happens very rarely, but it is consistent on a document when it does happen, ex it will happen to one document every time.

Most my clients are using auto generated PDFs from another system so in theory nothing should be causing only some of them to render the annotations sideways but it does come up.

Is this a known issue / is there something I have to set specifically to make sure the annotations don’t get set sideways?

Thanks,
Eric Greavette

Just to add onto this, the document has a larger X value then it does a Y value even though the document is longer than it is wide. Im not sure what software they use to generate the PDF but the issue seems to be that PDFJs express believes the document is rotate horizontal when its actually vertical and so its rendering the fields sideways.

Hi Eric,

Thanks for the bug report. Are you able to send me the document you are having issues with?

Thanks!
Logan

Unfortunately not as its a sensitive document from a client. I am trying to get access to the software they used to generate the document so hopefully I can reproduce this issue on my end / then be able to send it to you.

Okay no problem Eric,

If you could get me a document where you can reproduce it that would be great. In the meantime i’ll try to find one myself.

Thanks