Forgot the mail I used to get my License keys

Technical Support
1

Which product are you using?
PDF.js Express Viewer

PDF.js Express Version
8.7.4

Detailed description of issue
I forgot the account I used to get the viewer license for my domain. It has been running for almost a year and now I need to make some changes to it.

Expected behaviour
NA

Does your issue happen with every document, or just one?
NA

Link to document
NA

Code snippet
NA

2

Hi there,

Could you provide the domain associated with your previous email?

Best Regards,
Darian

3

Hi Darian, this is the domain.

*.mycaplin.net

4

We also require proof that this is your domain. Can you create an account using that domain as your email? Otherwise, we would need some other proof to verify that is your account.

Best Regards,
Darian

5

Darian. Thanks, I found my email after sifting through my password manager.

Twas an all-nighter, but I found it. I even remembered the correct password, but the email ID was the issue. Guess I have to clean up my password manager and have strong backup strategies.

I am now able to access the account and the license. Thanks again for your quick response, thanks a lot once again.

1 Like