Issue with our license key

Which product are you using?
PDF.js Express Plus

PDF.js Express Version

I version ‘10.8.0’
Core version ‘10.8.0’
webviewer.min.js ‘10.8.0’
Build ‘My8yMC8yMDI0fDM1YTk3ZjBhNw==’

Detailed description of issue

We are getting trial version with the paid key. We see errors of expired trial or watermarks of apryse,

Expected behaviour

we would expect the rendered pdf and no watermark or error

Does your issue happen with every document, or just one?

Every doc and to all users

Link to document

Document is not disclosed.

Code snippet

const createInstance = () => {
return new Promise((resolve) => {
path: ‘/webviewer’,
licenseKey: ‘<key_removed>’,
view.value as HTMLElement,
).then((i) => {
instance.value = i

Hello tech.admin,

What error are you seeing in the console?
Are there any failed network calls in the network tab?

best regards,

trial expired. We purchased a license for but we are using @pdftron/webviewer npm package. Can that be the cause for this?

Hello tech.admin,

Yes, that is a separate product with a different licensing.
Please use: @pdftron/pdfjs-express - npm

Best regards,