Printing stuck on 'Processing'

Technical Support
1

Which product are you using?

PDF.js Express Viewer

PDF.js Express Version

This does not get printed to the developer console when you load express

Detailed description of issue
Recently we found when printing the PDF the dialog box gets stuck on ‘Processing’ and never ends, we can no longer print. We have not made any changes.

Expected behaviour
It should print…

Does your issue happen with every document, or just one?
All

Link to document
N/A

Code snippet
N/A

3

Hello Rob,

Thank you for contacting PDF.js Express Forums.

We need some more information to better assist you.

  1. What version of the viewer are you using?
  2. Are there any console/network errors?
  3. How are you printing the document? Are you using one of our APIs?
  4. Was this working previously without issue?

Best Regards,Darian

4

**
Core version**: “8.1.0”

Only console message is: webviewer-ui.min.js:68 react-i18next:: It seems you are still using the old wait option, you may migrate to the new use Suspense behaviour.

We’re printing from the settings menu icon, print.

Yes everything was working fine before, we have not updated anything.

5

Hello Rob,

Could you try updating to the newest version, 8.7? In addition, please provide a sample file if this does not work.

Best Regards,

Darian