Unable to prevent CalloutCreateTool hotkeys or disable tool

[stherrien]

Using instance.hotkeys.off(‘C’) I also tried ‘c’ and instance.hotkeys.Keys.C but I’m still able to use this hotkey.

version: 7.3.4
docs:
C string Select the AnnotationCreateCallout tool

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Real-time collaboration client
• Customize annotation tools - Disable/enable tools
• Rich text

APIs:

• UI.Hotkeys
• Core.Tools.CalloutCreateTool - disableImmediateActionOnAnnotationSelection()
• Core.Tools~FileAttachmentCreateTool - contextMenu(e)

Forums:

• Can not unSetToolMode
• Enable NotesPanel after selecting AnnotationCreateSticky Tool
• PrintInBackground: print quality

[driley]

Hi Stherrien,

I am unable to replicate your issue in version: 7.3.9

This is how I am calling it:

.then(instance => {
  instance.hotkeys.off(instance.hotkeys.Keys.C);
});

Try upgrading to 7.3.9 and running that snippet and see if it works for you

Cheers,
Dustin