Hi
Has this issue been solved? I am experiencing the exact same error as well.
Apparently not, still experiencing the same issue in version 8.7.4.
Hello,
Apologies, this issue has not been resolved yet in our backlog.
Best regards,
Tyler
Still happening 
2 years … anybody ?
Hello ? Anybody at home ? 
Hello ?
Please, anybody at Apryse ? I’d buy the pro version if it’s fixed there … but it’s not either
Hello skiiiks,
Apologies for the lack of communication on my end. We do not have a resolution for this issue.
We strongly suggest talking with our Sales team at Apryse here Contact Sales | Apryse to discuss migration to our sister product WebViewer. WebViewer includes our in-house renderer and much more robust customization of the viewer and UI.
Best regards,
Tyler