HTTP 504 response to all /xfdf/merge POST requests

Technical Support
1

PDF.js Express Viewer
UI version 6.3.3
Core version 6.3.3

All API requests have stopped working and responding with 504 after a VERY long interval (10 - 50 seconds).

Screenshot 2022-05-12 140702.PNG
Screenshot 2022-05-12 140702.PNG1918×443 99.2 KB 

var response = await fetch('https://api.pdfjs.express/xfdf/merge', {
                             mode: 'no-cors',
                            method: 'post',
                            body: data
                        }).then(resp => resp.json());
3

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

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4

Hey there,

I cannot reproduce this issue - can you please send me a document you are having issues with?

Thanks,
Logan

5

I have used this editor last 2 3 years . Merge API stopped working the last few days, Now showing errors like the below-attached document.

Please check the below URL to find the issue.

https://medcoman.com/adminmedc/inspectors/edit_files_new/76

Email : demoinspector@medcoman.com

Password : demoinspector123!@#

latest
latest1912×917 157 KB

6

Dear Logan,

Awaiting quick response to resolve the issue. suddenly it stopped working and we r in the dark with no proper support.

7

Hi there,

I just checked the site you showed me and took a look at the network request to the merge API. It looks like you are providing a file URL that looks like so:

https://mft.medcoman.com:5443/rest/forms/v1/FIleUpload/payload/3564351c-8df3-43fc-86b4-737e413fbc67/file/f9e6e7a9-983f-4e01-a467-f48d87f0fd68

The URL is timing out when making requests to it which means the issue is coming from your end. Please make sure your mft.medcoman.com:5443 server is running correctly and is able to respond to requests.

Thanks!
Logan