I have free license for viewer. Created on sbsportals.com domain and using it in 2 sub dmains but only one works and other is showing watermark

Technical Support
1

Which product are you using?
PDF.js Express Viewer

PDF.js Express Version
Latest

Detailed description of issue
I have free license for viewer. Created on sbsportals.com domain and using it in 2 sub dmains but only one works and other is showing watermark.

Expected behaviour
Should work on all sub domains.

Does your issue happen with every document, or just one?
All

Link to document

image
image1920×1140 205 KB

Code snippet

3

Hi there,

The subdomain needs to be the same domain as the one that is being hosted. Please see this forum post for more information:

best regards,
Kevin

4

Not clear. I created API key for sbsportals.com
using in two subdomains
portal.sbsportals.com (works file)
portaldev.sbsportals.com (getting watermark)

Can you please suggest me a solution?

5

Hi there,

It may be possible that on ‘portaldev.sbsportals.com’, the license verification may not be going through. Please check your network panel and see if there are any failed network requests.

best regards,
Kevin

6

I don’t see any network issues and all looks good.

7

It could be a cache issue, please try clearing your cache and hard-reloading.

8

It’s still same. I cleared cache and tried.

9

In your network panel, are there any missing network to the express server when compared to the domain that works? It would look something like this:

image
image1662×912 94.7 KB

best regards,
Kevin