License key do not work after renewal

Technical Support
1

Hi there,

Which product are you using?
PDF.js Express Plus

8.4.1

Detailed description of issue
When saving a document (calling the set API), I’m getting response with “Your account is expired.” message.

{
“error”: {
“code”: 25,
“message”: “Your account is expired.”
}
}

It was working yesterday. My license expired at early morning today. Today I went into the UI and “re-enabled” my license, providing my credit card etc. At the end it said it was successful. But I’m still getting this error. My license key did not change.

Expected behaviour
Should save appropriately

Does your issue happen with every document, or just one?
Every

Link to document

Code snippet
irrelevant

3

Hello hoai.pham,

Thank you for raising this, can you try the latest version of PDFJS Express?
To clarify, you mention: “My license key did not change” is it the same in your profile?

Best regards,
Tyler

4

Yes, same in my profile.

5

Hello hoai.pham

We have found the issue, and we have re-enabled the key. Thank you for your patience!

Best regards,
Tyler

1 Like