License key is not recognized in production

Technical Support
1

PDF.js Express Version

Detailed description of issue

Hi,

in production, when I load a file with the PDF Express Viewer, I have this error message
"A valid license key is required to use the view only build of PDF.js "

However, I did create a license key and used it as an option parameter. It even perfectly works in localhost :
From my account, I have created 2 keys :

  • one for the “localhost:3000” domain : it works.
  • one for the domain capla360.com : I have the error.

I’m using a React app and used .env to set the 2 keys for the 2 different envs. I can’t figure out what’s going wrong…

image
image2210×1078 400 KB

Expected behaviour

the document should load in production, similarly to what is happening in localhost.

Does your issue happen with every document, or just one?
yest

Code snippet
Here how the WebViewer is configured.

  WebViewer(
      {
        path: "../../../pdftron/public",
        licenseKey: process.env.REACT_APP_PDFTRON_EXPRESS_KEY,
        initialDoc: url,
      },
      viewerRef.current
    );
3

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

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4

Hey there!

I checked out and tested your license key and did not find any issues. Can you confirm that process.env.REACT_APP_PDFTRON_EXPRESS_KEY is being set correctly? You should see a request to auth.pdfjs.express in the network tab - can you send me a screenshot of that via DM?

image
image740×203 29.4 KB

Thanks,
Logan

5

Hi @Logan , thanks for you quick answer. I have a successful request to auth.pdfjs.express with the key used in production env.

image

More info about the issue :
I’m loading the document from a dataURL. It’s working find in localhost even if I have the following error message in the console.

6

I serving my app on app.capla360.com and the key is registered for the main domain. Would that explain the error ?

7

Hi @Logan , by the way, where should I go to write to you via DM ?

8

Hey there,

You can DM me right here in the forum.

The subdomain shouldn’t be an issue. If you could DM me that screenshot but with no redactions, that would be great. Thanks!

Logan

9

Hi @Logan , can you tell me exactly how I can DM you ? I can’t find any envelop clicking on the avatar so I tried to pass by the moderator section. I got a “no permission” error :

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image1328×471 35.7 KB

10

Solved in 8.2.1 (cc @Logan )

1 Like