Unable to create license as domain already used

[adam.jenkins]

Hi,

I am trying to create a new license for qualcert.co.uk but it keeps telling me that there is already a license available.

I have checked my account and there is nothing there for that domain.

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• REST API Pricing - How to sign up
• Adding your license key
• PDF.js Express Utility API - Usage

APIs:

• UI.Fonts - getSignatureFonts()
• Core.Tools.SignatureCreateTool - new SignatureCreateTool(docViewer)
• Core.Tools.MarqueeZoomTool - new MarqueeZoomTool(docViewer)

Forums:

• You already have a license key for that domain - but it’s not there in Subscriptions
• Issues with message: “Origin does not match the domain set on license key”
• License Error/ License API not getting called

[tgordon]

Hello adam.jenkins,

Welcome to the PDF.JS Express Community forum!

We took a look on the backend and we think its mixing it up as a subdomain, we are looking into a fix. Thank you for your patience!

Best regards,
Tyler Gordon
Web Development Support Engineer
PDFTron