Signature wrongly displayed in pdfjs-express

[user9]

Which product are you using?
PDF.js Express Plus

PDF.js Express Version
8.1.0

Detailed description of issue
We do use Universign to sign PDF documents.
Once a document is signed, the Universign signature is not displayed and replaced by a “SIGN HERE” white on blue box.
When user downloads the PDF file, signature is correctly displayed with Universign’s logo in place of the bluebox.

Expected behaviour
Cannot upload screenshot, limited to one embeded media!

Does your issue happen with every document, or just one?
All documents.

Link to document
Not possible due to access rights limitations.

Code snippet
No code.
But here is a sample PDF file which behaves the way I explained:
Cannot upload document, limited to one embeded media!

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Adding your license key - PDF.js Express Plus License Keys
• Migrating from PDF.js Express to PDFTron - 3. Remove PDF.js Express Modules
• Signatures with PDF.js Express - Get started

APIs:

• ExpressUtils(optionsopt) - # async extract() → {Promise.}
• PDF.js Express Utilities
• Core.Tools.SignatureCreateTool - addSignature()

Forums:

• Digital signature problem
• PDFJS.Express watermark appearing for some production users
• Add signature fields to PDFs

[user9]

Here are the missing files in the initial post:

11e345b8-8280-4341-8228-bf172a86411c_8766491f-3061-47a1-acfa-f0510126c8d2.pdf (87.8 KB)

[Logan]

Hey there!

Thank you for the document and for the bug report.

We will investigate this and hopefully have a fix in a future release.

Logas

[jerome]

Helo there,

have you fix the problem yet ?
I am currently having the exact same issue.

Thanks

[Logan]

Hey there,

This issue was resolved in a previous release. If you are still seeing the issue in the latest version, please create a new ticket.

Thanks!
Logan