Character are not showing up

Bug Reports
1

Some characters are not visible in the pdf viewer. The characters are present, and I was able to copy characters but it’s not showing up.

Browser: Chrome
Bug image:

Screenshot 2024-03-12 140115
Screenshot 2024-03-12 140115873×259 16.4 KB

3

Actual pdf Image:
image

4

Hello Joyal,

Could you provide the PDF that has this character issue?

Best Regards,
Darian

5

13 Vectors in two dimensions - Paper 1.pdf (1.1 MB)

Screenshot 2024-03-13 095743
Screenshot 2024-03-13 0957431062×660 59.5 KB

6

Hello Joyal,

I was not able to reproduce this issue on our demo. Are you using our latest version 8.7?

image
image935×514 29.5 KB

Best Regards,
Darian

7

I’m using version 8.7.4. For some reason, this problem exists in Windows OS.
version: Windows 11
On Ubuntu OS PDF rendering works fine.

8

Hello Joyal,

I was able to reproduce this issue on a Windows machine on our demo (Google Chrome). I have submitted a report about this issue to the product team.

image
image1490×612 49.6 KB

Best Regards,
Darian

9

Thank you, Darian. Please let me know when this issue is fixed.

Also, I was able to fix this issue temporarily by doing OCR on the pdf. I think this info will be helpful for your product team.